Refunds & Cancellation Terms

Money back guarantee does not include trucking

We understand that sometimes plans change, but please note that returned equipment will be refunded less trucking charges (including the additional cost of picking up the container).

Conexwest is here for you. If you order a shipping container and it doesn't arrive, doesn't match the description, arrives damaged, or doesn't arrive at all, we've got you covered. Our Buyer Protection Policy is designed to give you peace of mind in knowing you'll receive the exact container you purchased.

It is possible to cancel an order, but the amount of refund depends on the stage of the order. You can cancel an order at any time before sending funds at no cost, unless your payment has terms and container was customized. If you've paid but we haven't processed your order yet, you will receive a refund of 100%, less applicable banking fees. If we have processed your order and your non-customized container has been allocated, surveyed, moved to the depot releasing area, or has been shipped to you, you can still cancel your order; HOWEVER, you will be subject to a 10% restocking fee plus reimbursing the full costs of the modified work (if any), shipping/trucking, surveying, depot storage, and banking fees.

Please note that customized shipping containers are non-refundable orders.

If you order a shipping container and the delivery driver can't drop at your preferred delivery site, the driver will drop your container at the next closest suitable location. If you refuse delivery for any reason or if we have to take the container back to the yard and ask the customer to pick it up, we will offer free storage for a month. After one month, current storage fees apply.

Once the container is delivered and you've performed your physical inspection and/or have signed for delivery, it is your container to do what you wish. So, it's important to perform a thorough inspection on the container during delivery. For example, a week after delivery, you can't return it and ask for a refund because you don't like the color. Additionally, if the area you prepared for delivery doesn't support the weight of the container and it gets damaged because of this, you are not covered.

Lastly, Conexwest is not liable for any third-party expenses or time for sale and rental equipment due to delays or cancellations of container drop-offs.